We deliver to almost all European countries. Shipping costs depend on the delivery destination and the type of product ordered.

For bulky or oversized items, additional charges may apply. These fees vary according to the size, weight, and handling requirements of the product. The bulky goods appear marked separately in the online shop.

For a complete overview of shipping fees, bulky goods surcharges, and available delivery countries, please consult our delivery information page.

Important: Any customs duties, taxes, or border clearance fees must be paid directly by the recipient in the destination country. For precise information, please contact your local customs office.

Smaller items are usually delivered by DHL or DPD. Larger or heavier items that cannot be sent by parcel service are delivered via a freight forwarder. The delivery method depends on the size and weight of the ordered items.

If you are not at home during delivery, DHL or DPD will leave a notification. You can then collect your parcel from the specified post office or pickup location within 7 days.

Once your order leaves our warehouse, you will receive a shipping confirmation by email. You can follow your delivery using the tracking number included in the confirmation email. Some orders may be shipped in several parcels or from different locations; in such cases, a tracking number may not be available for technical reasons. Please note that seasonal fluctuations may cause short-term delivery delays.

You will only be charged the flat-rate shipping fee once for each order, regardless of how many parcels we send.

We are sorry if your order arrived incomplete. Sometimes we ship orders in several shipments, for example when items are stored at different locations or shipped directly from stores. In most cases, the missing parcel will arrive a few days later.

If you have any concerns, contact us via our contact form.

Please photograph and document the damage as soon as possible and send it to us. Important: Damaged shipments must be reported to the service provider directly on-site within 7 days. To report the damage, contact us via this contact form.

Currently, it is possible to pay in instalments through 2 providers:

1. Klarna
2. PayPal

Your advantages:

• Flexibility: choose a plan that fits your budget
• Simple application: fast and easy at checkout
• Transparent terms: clear terms without hidden fees
• Immediate confirmation and processing once approved

Simply select one of these methods at checkout. Once payment is confirmed, the order is processed as usual.

You can request your invoice via our contact form.

Please include your customer number and order number so we can send you a copy.

To clarify your request, please contact us directly through this form.

Of course, you can pay multiple invoices with a single bank transfer. Please ensure your customer number is stated as the reference.

Yes, you may deduct the value of returned goods from your transfer provided the return was made within 14 days of delivery.

Once the returned goods have been checked in our warehouse, you will receive a confirmation email. A few days later, the amount will be refunded. If you have questions, contact our customer service via this form.

Refunds are always issued using the same payment method originally selected for the order.

Please contact us directly via this contact form.

If you wish to cancel or revoke your order, please contact us as soon as possible. If your order has already been shipped, a cancellation is no longer possible; however, you can refuse delivery or return the goods after receipt. For details, consult our return policy.

To cancel or revoke your order, fill out this form.

The statutory provisions apply. See our Terms and Conditions and Cancellation Policy.

Please use the return documents enclosed with your invoice and place the completed return slip inside the parcel. For postage-free returns, use the return label included in the package. This can be used for items up to 20 kg via DPD parcel shops. Be sure to keep your return receipt until the process is complete.

Yes, you may rescind the contract without giving a reason in accordance with your statutory right of withdrawal. We will cover the return shipping costs for such returns.

Unfortunately, we do not offer exchanges for technical reasons. Please return the item you no longer want and place a new order separately.

In most cases, you will receive a replacement within 10-14 working days. If an item is sent to the manufacturer for repair, we will inform you. Note that seasonal peaks may cause delays.

The statutory warranty period is 2 years from the date of delivery. For more info, see our Terms and Conditions.

For warranty claims, contact us here using this form.

We are sorry for the inconvenience. Please check the "Scope of delivery" in the product description first. If a piece is indeed missing, contact us through this form.

Contact us via the following form and our expert advisors will be happy to assist you.

If you have questions about spare parts, contact us via this form. Spare parts can only be obtained from authorized manufacturers.

Current availability and delivery times are displayed on the product page. You can also check store availability under "Availability in your area".

Instructions can be downloaded from the product page under "Information & Downloads". If you need more documents, request them via our contact form.

You can buy a gift voucher online or at any branch in-store. Values range from 10€ to 300€.

Enter the code during online checkout or present it at the in-store checkout. Vouchers cannot be redeemed for cash, and partial redemption is currently not possible online.

Update your details at any time under "My Account". You can manage personal details, delivery addresses, and your password.
>> To the customer account

Need more help? Click here for the contact form.

For GDPR-related requests, contact us directly through our contact form.

The loyalty card bonus is not an immediate discount. Your annual sales are calculated at the end of the year, and a bonus voucher is issued in the first quarter of the following year. Check the terms of participation.

Still have questions? Please contact us.

To stop receiving printed advertising materials or the catalogue, please use this form.

Check if your email is already registered. If so, use "Forgot password" to reset it. Note that a loyalty card registration does not automatically create an online shop account. Register using the same email address without checking the "Apply for loyalty card" box to link them.

Please use the Forgot password function. You will receive an email to reset it. If not registered, you will be prompted to do so first.

If the value of your annual bonus voucher is incorrect, please fill out the following form.

You can unsubscribe at any time using the unsubscribe link at the end of each newsletter.

You can find all stores and partners on our store overview page, including opening hours and services.

>> To the store overview

Select "Click & Collect" during checkout. Payment is made upon collection. Note that not all stores offer this service.

Exchange empty propane cylinders for full ones at many stores. Simply check the store search for the gas exchange symbol. More information here.

It allows you to order online and pick up at a store within 7 days of confirmation. Payment is made at the store in cash or by card.

Select "Pick up in store" under the billing/delivery address during checkout and choose your store.

Once it arrives, you will receive an email. It can be collected within 14 days.

If they don't meet your expectations, the staff on site can assist with an on-the-spot cancellation.