If you have a customer account in our online store, you can change your details there yourself at any time. In the 'My account' section you will find the options to change your personal details, delivery addresses and password. Your information will always be up to date and we can offer you an even better service.
>> To the customer account

That didn't help you enough? Click here to go to the relevant contact form.

If you would like your customer data to be deleted in accordance with the GDPR, please contact us. You can reach us using the appropriate contact form.

The advantage card bonus is not an instant discount.

Your sales for the entire calendar year will be added together and you will receive a bonus voucher in the first quarter of the following year, which you can redeem on your next purchase. Details can be found in the conditions of participation. Please also check your spam folder.

Didn't find what you were looking for? Then please contact us - we will check your request for you.

If you no longer wish to receive newsletters, you will find a link to unsubscribe at the end of each newsletter. You can unsubscribe at any time. If you would like to unsubscribe from the promotional mail or the catalog, you can access the relevant form here.

First check whether the e-mail address you entered has already been registered in the online store. If this is the case, you can use the "Forgotten password" function to reset your password.

If you have already registered for a discount card, this does not automatically mean that you are already registered in the online store. In this case, register in the online store using the email address you provided for the gift card and do not check the "Apply for gift card" box. Your online account will then be automatically linked to the advantage card.

Please use the "Forgot password" function first. You will then receive an e-mail with which you can reset your password. If the e-mail address is not yet registered in the Fritz Berger online store, a message will appear so that you have to register first.

Your turnover for the entire calendar year of your customer account will be added together and you will receive a bonus voucher in the first quarter of the following year.

If you have any further questions, please contact us.

You can unsubscribe at the end of each newsletter.

You can make an appointment with our specialist advisor in the online store. You can find open appointments under the item page in the "Our service" section by clicking the Arrange a callback button - we will contact you at your desired time. After booking, you will receive a confirmation by e-mail. Please note that the booking date is not the same as the booked appointment.

Alternatively, you can also contact us in writing using the contact form.

If you have any questions regarding the procurement of spare parts, please contact us using the contact form. Please note that we can only obtain spare parts from contract manufacturers. We will get back to you once we have checked this.

The availability of our articles can be found on the respective article page - please note that the delivery times may vary. Would you like to check availability in one of our stores? Under "Availability near you" on the relevant item page, you can check in which stores your desired item is in stock.

You can easily download the operating and assembly instructions from our online store on the relevant product page under "Information & Downloads".

Within Germany and Austria , standard shipping is free of charge for orders over €50 (excluding bulky goods). For orders under €50, we charge a shipping fee of €2.95 per order. For orders with a value of less than €30, the transportation fee is €4.95 per order. For bulky goods, we charge an additional flat-rate freight fee of €14.90 per shipment. Bulky goods are marked separately in the online store. overview of delivery costs abroad.

We usually deliver by parcel post with DHL or DPD. For larger items that cannot be sent as a parcel, delivery is carried out by a forwarding agent. The delivery method for your order depends on the size and weight of the item ordered.

The majority of our parcel items are delivered by DHL. If you are not at home at the time of a parcel delivery, DHL (or DPD) will leave a notification. You can then collect your delivery from the specified post office within the next 7 days.

As soon as your order leaves our warehouse, you will receive a shipping confirmation by email. You can track your order using the tracking number from the shipping confirmation. It sometimes happens that your order is sent in several parcels or from our stores. In these cases, we are unfortunately unable to send you a tracking number for technical reasons. Please note that there may be seasonal fluctuations that lead to short-term delays in delivery, especially during the vacation and vacation periods.

No. You will only be charged the shipping fee once for each order, regardless of how many parcels you receive from us.

We regret that your order has not arrived in full. Sometimes we send orders in several parcels. This happens, for example, when items are stored at different locations or are sent directly from our branches or partners. Normally, the outstanding parcel will arrive a few days later. We always strive to offer you the best possible service and thank you for your understanding.

Please photograph and document the damage as soon as possible and forward it to us so that we can report the damage to the shipping service provider in good time. We will initiate an investigation and inform you accordingly. Important: If you have received a damaged shipment, it is imperative that you file a claim with the shipping service provider directly on site within 7 days.

We are pleased to be able to offer you flexible financing options for your orders in our online store. With our partner easy Credit, we offer you the opportunity to pay for your purchases in convenient installments.

Your advantages:

Flexibility: Choose an installment plan that suits your budget.

Easy application: Quick and uncomplicated directly at checkout.

Transparent conditions: Clear and understandable terms with no hidden fees.

How it works:

Add your desired products to the shopping cart.

Select the "installment payment" option as the payment method at checkout.

Fill out the application form.

After approval, you will immediately receive a confirmation and your order will be processed as usual.

You can also request the collection of your old appliance when you place your order. Please note that collection by the shipping service provider takes place separately and the device must be adequately packaged for transportation.

You can browse through our current catalog online, take it with you to any branch or simply add it to your order during the ordering process.

>> To the catalog

You can request your invoice via our contact form.

Please state your request, your customer number and the order number. We will be happy to send you a copy of the invoice.

To clarify your request, please contact us directly.

Of course you can pay all invoices in one transfer. Please be sure to state your customer number as the reason for payment.

Of course you can deduct the value of the returned goods from the bank transfer, provided the return was made within 14 days.

On the invoice you will find information on how to pay the invoice.

As soon as the returned goods have been booked in our warehouse, you will receive a confirmation from us by e-mail. A few days later, the amount paid will be refunded. If you have any further questions, our customer service team will be happy to help.

The refund is made in the same way as the payment.

Click & Collect is a convenient way to store online. With our Click & Collect service, you can collect the items you ordered online from one of our stores within 14 days of the collection confirmation and get advice directly from our staff if required.

Place your desired item in the shopping cart and go to the checkout to complete your order. In the second section "Billing & delivery address" on the right-hand side under "Delivery address", select the option "Pick up at a store" and then select the store that is most convenient for you. Now complete the order process as usual.

As soon as your order has arrived at the store you have selected, you will receive a pick-up confirmation by email. After receiving this notification, your order can be collected within 14 days.

When you collect your order from the store, you have the option of paying either in cash or by card.

If the items you ordered do not meet your expectations or are not what you wanted, you can tell the staff at the store. They will be happy to advise you. If it is necessary to cancel the order, this will be arranged immediately.

If you wish to cancel or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, please note that we often process orders immediately to ensure fast delivery. If your order has already been shipped, it is no longer possible to cancel it. In this case, you can refuse acceptance by the shipping service provider or return the goods after receipt. Please also see our returns policy for more information.

You can contact us here to cancel or revoke your order.

The statutory provisions apply, see the general terms and conditions and cancellation policy.

Please use the return documents enclosed with the invoice and enclose the completed return bill in the package. The invoice was sent to you separately by letter or e-mail. Please also check your spam folder. To return the item postage paid, please use the return label included with the shipment on the sheet with the remittance slip. This address label can be used to return items weighing up to 20 kg by DPD to a DPD parcelshop. If the goods cannot be posted or you need a copy of the invoice, please contact us. Be sure to keep the returns delivery bill until the return or complaint has been processed.

Of course, you have the option at Fritz Berger to cancel the contract without giving reasons in accordance with your statutory right of withdrawal. We will of course bear the costs of the return shipment.

Please place a new order.

As a rule, you will receive an exchange within approx. 10 working days. If an item is sent to the manufacturer for repair, we will inform you accordingly. Please note that there may be short-term delays in processing complaints due to seasonal factors (especially during vacation periods).

The statutory provisions apply. The statutory warranty period is 2 years and begins with the handover of the goods. You can find more information about the warranty in the GTC menu item.

If your item is defective or damaged and you would like to make a warranty claim, you can contact us here using the form.

We regret that your order has not arrived in full. Please let us know which accessories are missing for the item you ordered. In the item description in our online store, you can check in advance whether the accessories are included in the scope of delivery.